Join the LiveCall

Please call Line 1 at (916) 469-4750. PIN: 541628.
Tuesday, August 16th
12:00pm-1:00pm PDT

Barbara Henry and Jeff Preston,
NASA Enterprise Applications Competency Center

The presenter(s) will not be making the same presentation as at the IT Summit, but instead will present a brief overview and then engage with the participants. The abstract below is provided to give you a sense of their interest:

From major IT projects to the smallest enhancement, a frequently overlooked yet critical success factor is the end-user experience. Testing and training are crucial elements in the software development lifecycle, but they do not necessarily provide insight into the opinions and desires of the user base. While obvious tweaks in an application can help improve the user experience, holistic efforts to improve usage and efficiency cannot be successfully accomplished without a comprehensive program of empirical data gathering.

Identifying appropriate users, targeting audiences with scripted exercises, capturing keystrokes, heat-mapping/eye tracking, interpreting study results, “fly changes”, and directing effective corrective actions – these are the important elements that play key roles in reaping the benefits from successful usability studies. The NEACC will share their own lessons learned during the implementation and operation of Agency business systems. The NEACC will also demonstrate a typical usability setup and provide the audience with best practices they can use to begin incorporating usability into their own projects.