Join the LiveCall

Please call +1 (916) 469-4760 pin 541628#
Tuesday, August 9th
12:00-1:00pm PDT

Sherita Mance, Goddard Space Flight Center
Jean-Marie Jean-Pierre, Goddard Space Flight Center
Brian Villalva, Dryden Flight Research Center

The presenter(s) will not be making the same presentation as at the IT Summit, but instead will present a brief overview and then engage with the participants. The abstract below is provided to give you a sense of their interest:

The customer experience is important to the success of an organization.   A customer that is dissatisfied will tell two times more people about a bad experience than a satisfied customer will.   NASA’s IT organizations have many diverse customers.  Do you know who your customers are and if you are meeting their needs?  Are you truly delivering quality customer service and enhancing the customer experience?    This presentation will allow you to reflect on and enhance your customer service skills.  It will also stress the effects of service quality on satisfaction and loyalty to customers.  And finally, we will meet some of NASA’s IT users and hear about their experiences.